Privacy Policy

Overview

Genesis 13 Labs (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.

By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Shipping and billing address
• Payment-related information (processed securely by third-party providers)

Order & Usage Information

• Order history and transaction details
• Communications with support
• Website usage data (pages visited, interactions)

We collect only the information necessary to operate and improve our services.

How We Use Your Information

Your information may be used to:

• Process and fulfill orders
• Communicate about orders, shipping, or support requests
• Provide customer service
• Improve website functionality and user experience
• Comply with legal and regulatory requirements

Genesis 13 Labs does not sell or rent personal information to third parties.

Payment Processing

Payment information is handled by third-party payment processors. Genesis 13 Labs does not store full payment credentials on its servers.

Each processor operates under its own privacy and security standards.

Cookies & Analytics

Our website may use cookies or similar technologies to:

• Enable core website functionality
• Understand site usage and performance
• Improve navigation and content

You may disable cookies in your browser settings, though some features of the site may not function properly.

Data Protection & Security

We take reasonable administrative, technical, and physical measures to protect your personal information against:

• Unauthorized access
• Loss or misuse
• Disclosure or alteration

No system is completely secure, but we maintain safeguards appropriate to the sensitivity of the information collected.

Information Sharing

We may share information only when necessary:

• With service providers (e.g., shipping carriers, payment processors) to fulfill orders
• To comply with legal obligations or lawful requests
• To protect the rights, safety, or property of Genesis 13 Labs

We do not share personal information for marketing purposes outside our business operations.

Data Retention

Personal information is retained only as long as necessary to:

• Fulfill orders
• Meet legal or accounting obligations
• Resolve disputes

When no longer required, data is securely deleted or anonymized.

Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information, subject to legal requirements

Requests can be made by contacting us using the details below.

Third-Party Links

Our website may contain links to third-party websites. Genesis 13 Labs is not responsible for the privacy practices or content of external sites.

Changes to This Policy

Genesis 13 Labs may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.

Contact

For privacy-related questions or requests, scroll down and complete the contact form, or speak with Mason AI to see if your issue can be resolved immediately.

Compliance Notice

All products sold by Genesis 13 Labs are for laboratory research use only and are not intended for human or veterinary use.